KYC and phone activation

KYC is required before calling arbitrary destinations or creating production campaigns. Before approval, your account may be limited to its assigned demo number and your own verified test number.

Documents

Account use	Document 1	Document 2
Business	Incorporation certificate	Business Tax ID or GST certificate
Personal	PAN card	Aadhaar card

Files must be JPG, PNG, or WEBP and no larger than 5 MB each. You must also provide a clear use-case description and accept the terms.

Submit the application

1. Open Phone numbers → KYC.
2. Choose New KYC Application.
3. Upload both documents.
4. Describe who will be called, why, and how consent is obtained.
5. Accept the terms and submit.
6. Track the result under History.

Statuses include pending, submitted, under_review, approved, and rejected. If rejected, open the record, review the reason, and use Re-upload KYC.

Caution

KYC approval does not replace your responsibility to follow consent, DND, DLT, campaign-hour, and sector-specific obligations.

After approval, return to Phone numbers, confirm the assigned number, attach it to a tested agent, and place one controlled call.