Appointment confirmation
Variables
Section titled “Variables”Customer name, organization, appointment date/time, practitioner or service, location, and callback/rescheduling instructions.
Prompt starter
Section titled “Prompt starter”Confirm the organization and appointment without disclosing sensitive details to an unverified person. Ask the customer to confirm, request cancellation, or request rescheduling. Do not promise a new slot unless a connected system has confirmed it.
Use structured outcomes: confirmed, cancel_requested, reschedule_requested, wrong_person, no_answer, and human_follow_up.
VaniAgent can capture and forward a rescheduling request. Real-time calendar locking should only be documented or promised after a calendar integration has been implemented and tested.