---
title: Frequently asked questions
description: Answers to common VaniAgent setup and operations questions.
---

## Why can I only call my own number?

Your KYC may not be approved. Complete **Phone numbers → KYC** and review its History tab.

## Why did my campaign not start?

Check campaign status, schedule/timezone, calling window, active agent, eligible contacts, phone numbers, provider balance, concurrency, and KYC.

## Why is a contact status different from its campaign status?

Lead status describes the durable Contact. Campaign-contact status describes one campaign's attempt lifecycle.

## Why is WhatsApp follow-up not visible in the AI inbox?

Campaign follow-up is an outbound template action. The inbox represents ongoing WhatsApp conversations and AI/human ownership.

## Why did the webhook signature fail?

Verify the exact raw request bytes and compare against the `sha256=`-prefixed value in `X-Webhook-Signature`.

## Are Google Ads and calendar rescheduling supported?

Google Ads is currently marked Coming soon. Calendar locking/rescheduling is not documented as an implemented integration.

## Does VaniAgent automatically guarantee TRAI or DPDP compliance?

No. VaniAgent provides operational controls, but your organization remains responsible for its legal basis, consent, screening, timing, notices, retention, and provider obligations.

## Where should I check current prices?

Use the authenticated **Pricing** page. It is the source of truth for the account's current plans, rates, credits, and limits.