---
title: Platform and modules
description: A complete map of VaniAgent products, shared records, and automation flows.
---

VaniAgent is a customer-engagement workspace where leads enter from multiple sources, AI engages them by voice or WhatsApp, and outcomes return to Contacts or your CRM.

## Module map

| Module | What you configure | What it produces |
| --- | --- | --- |
| Voice AI | Agents, engines, prompts, voices, knowledge, analysis | Inbound/outbound calls, transcripts, recordings, outcomes |
| Campaigns | Audience, schedule, retries, numbers, automation | Managed outbound attempts and qualification |
| Contacts | Identity, source, status, priority, tags, owner | Shared lead record and activity history |
| WhatsApp AI | WABA connection, AI prompt, templates, handoff | Two-way conversations and outbound sends |
| Meta Ads | OAuth assets, drafts, forms, webhooks | Published ads and synchronized leads |
| Integrations | Telephony, Sheets, IndiaMART, CRM webhooks | Provider connectivity and data movement |
| Developer API | API keys and public resources | Programmatic calls, agents, contacts, campaigns, and widget sessions |

## Core objects

- An **agent** defines how the AI speaks, behaves, retrieves knowledge, and analyzes a call.
- A **phone number** belongs to a telephony connection and can route inbound or outbound calls.
- A **contact** is the durable customer/lead record.
- A **campaign** is a controlled outbound workflow over an audience.
- A **call** records one engagement attempt and its outcome.
- A **WhatsApp conversation** is an inbox thread with AI or human ownership.
- An **integration** connects an external provider or data source.

## Data flow

`Meta / IndiaMART / Google Sheets / CRM → Contact → Voice campaign or WhatsApp → status, tags, analysis → CRM webhook`

Configuration APIs used by the dashboard remain private. The public Developer API exposes only approved customer-facing operations and never publishes provider credential schemas.